Your Questions Answered

Yes! StallSync has a Free Plan you can use forever. You also get 30 days of Premium included to get you started; no credit card required.

The free plan uses a simple Time & Space model: you can see availability up to 2 months ahead and match with events within 20 miles of your postcode. There are often generous ways to earn extra Premium days too. See exactly what's included on our pricing page.

No. That’s the whole point. StallSync isn’t a list, it’s a working platform.

We match Stallholders and Food Vendors with Event Hosts and handle the admin that usually causes headaches: bookings, documents, payments, availability, contracts, digital signatures, reviews, and more, all in one place.

Facebook groups are great for chatting, but not for running a business.

StallSync removes endless scrolling, repeated questions, missed messages, and scam risks. Instead, you get verified profiles, clear availability, proper bookings, and simple digital contracts, without the noise.

Yes. StallSync is built for real people, not tech experts.

If you can use Facebook or send a text, you can use StallSync. No jargon, no complicated tools, and no integrations to worry about; everything just works in one place.

Yes. Your data is protected using industry-standard security.

Your details are securely stored with Supabase, a trusted database provider. Your compliance documents are stored privately and only shared when you explicitly create a share link, accept a host's passport invitation, or download your own PDF. Every share link is logged, time-limited, and revocable. Payments are handled securely by Stripe.

It's easy: just sign up for free at my.stallsync.co.uk. You'll have your profile set up in minutes, and you get 30 days of Premium included to explore everything StallSync has to offer.

Premium is £7 per month (or £65 per year) for Stallholders and Food Vendors, and £12 per month (or £120 per year) for Event Hosts.

Every Premium subscription supports the future of craft: we donate 10% of all revenue to Heritage Crafts and the Crafts Council. Compare plans in full on our pricing page.

Nothing scary. We don't take a credit card when you sign up, so you will never be charged automatically.

When your 30 days end, your account simply continues on the Free Plan. Your profile, Event Passport, and history all stay exactly where they are, and you can upgrade whenever you're ready.

Yes. You can cancel at any time; there are no contracts or lock-ins.

When you cancel, your account returns to the Free Plan and everything you've built stays with you.

Yes, for now. StallSync is built for the UK craft fair scene, and our compliance guides cover UK regulations like public liability insurance, food hygiene, and product safety.

Not at all. Most Stallholders and Food Vendors are set up in just a few minutes.

You add your craft or food details, photos, availability, and contact info. StallSync then creates a professional profile page you can share, and even use as your own mini website.

No. StallSync doesn't take any commission on your sales or stall bookings.

If an Event Host takes stall payments through StallSync, the only cost is Stripe's standard card processing rate; we add no platform fees on top.

The StallSync Event Passport is your portable compliance and identity profile. It holds your insurance certificates, food safety documents, signed declarations, and attestations for regulations where no certificate exists.

It belongs to you and works for any event, even ones that have nothing to do with StallSync. Share it with any organiser as a link, QR code, or branded PDF. Not sure which documents you need? Our compliance guides walk you through UK requirements, craft by craft.

Yes. That is exactly what it is designed for.

Create a share link or download your passport as a branded PDF. When an organiser outside StallSync asks for your compliance documents, hand them your passport. One link, one PDF, every document they need.

No. StallSync provides the infrastructure for you to upload, declare, and share your compliance documents. You sign a declaration confirming each document is genuine and accurate.

StallSync does not verify document contents. Event hosts review your passport and decide what they require. Each party's role is clear and unambiguous.

Absolutely! StallSync has a generous referral system where both you and your friends earn Premium days.

Event Hosts can also invite all their Stallholders in one click using their email list.

Setup is quick and similar to a Stallholder account.

You create your profile and you’re ready to go. You can import your existing vendor list and check their compliance documents straight away, no event required. When you create an event, you choose whether to take payments through Stripe or run them yourself.

Yes. You can import your existing vendor email list and see their compliance status straight away, no event required.

StallSync shows you which vendors already have a passport, and sends invitations to the rest. Free for up to 50 invited vendors.

No. When you create an event, you choose: take payments through StallSync via Stripe (no platform fees, just Stripe's standard rates), or run payments yourself (cash, bank transfer, your own system).

Self-managed events require identity verification. StallSync's cancellation terms and dispute process apply to platform-payment events only.